IF YOU'VE DECIDED YOU WANT TO RETURN YOUR AWESOME TEEVO ITEM BACK TO US AND WOULD LIKE TO START A RETURN, CHECK OUT THE INFORMATION BELOW FOR MORE DETAILS.
EXCHANGES, RETURNS & REFUNDS
Q - How do I return something?
A - We offer a 30 day return policy. You may return your item to us if you have received a faulty/incorrect item or want an exchange. Please let us know via the contact box at the bottom of this page or by email to teevotshirts@gmail.com. We can then give you any returns information and/or labels if required. (please note: we only issue a free returns label if you have received a faulty or incorrect item. Exchange item postage costs will be covered by the buyer.)
I WANT TO RETURN AN ITEM FOR A REFUND
Q - How do I get a refund on my item?
A - You can return your item to us if you decide that you simply have changed your mind and you no longer want the item. Let us know via the comment box below and we can initiate your return. Once we have received and checked the item, we will then issue a full refund (international customers will only be refunded for the cost of the item- not P&P). Please note: any return postage costs for remorse purchases will be the buyers responsibility.
Q - Will I get charged for postage again if I want to exchange something?
A – Exchange item postage costs will be the buyers responsibility. We supply a size guide in cm on all of our products so be sure to check before you buy. (please note: the measurements are still only a guide as there are slight size variations from garment to garment.)
Q - How quickly will my exchanged goods be sent?
A - Once you have received any returns information from us and posted the item back to us for exchange, we will then post the exchange item straight out to you.
Q - I've sent an item(s) back for refund, how soon will I be refunded?
A - Returned items will be processed/checked in within 5 working days. We aim to make refunds as soon as possible, normally within 3-5 working days, but during busier periods this may take slightly longer. As soon as your refund is issued back to you, you will receive an automatic email confirming this.
Q - I sent an item back for exchange but I haven't received my replacement.
A - It is possible that we may have tried to contact you regarding your exchange and might have emailed you already. For example, if we were unable to send you an alternative size (due to an item being out of stock) we would have emailed you; our email may have been swept up by your spam/junk mail filter. Please send us an email with your invoice or order number, name, address and a contact telephone number to us on our contact box at the bottom of this page and we can help you.
Q - A friend bought me a T-shirt, which I want to exchange, but I don't have a receipt.
A - Send the T-shirt back to us with details of your friend's name, address and email address (if possible). Please include your phone number in case we need to contact you and a note explaining what you would like to exchange it for.
Q - I want to return an item for exchange/refund but I can't send it back within the 30 day returns period.
A - If you are unable to return an item within the 28-day returns period please message us using the contact box at the bottom of this page. Include your Invoice Number or Order Number, name, email and contact telephone number and a brief note explaining your circumstances and when you will be able to return the goods to us.
FAULTY/DAMAGED OR WRONG T-SHIRTS SENT
Q - I've been sent a faulty or wrong item - what should I do?
A - contact us using the contact box at the bottom of this page to let us know. Please add a picture of the fault on the item as we may ask you for one as it will speed up the returns process. We can then issue you with a FREE returns postage label which you can download and print. Post the damaged/faulty goods to us, once we receive the faulty item, the correct item will be dispatched to you within 5 working days of receipt via 1st class Royal Mail.
LOST OR DELAYED GOODS
Q - Where's my order (standard delivery) - it hasn't arrived yet?
A - Standard Delivery orders will be sent via Royal Mail and should arrive within 3-5 working days. Some orders may require a signature and it is possible that a card may have been left. Any parcels that are too large to fit through your letter box that don't require a signature may have been left in a safe place, taken back to the sorting office or left with a neighbour (sometimes the postman doesn't always leave a card!) If any of the previous mentioned circumstances don't apply, please get in touch using the contact box at the bottom of this page- stating your contact information (name and address), order number and date the order was placed. We aim to respond to your enquiry within 48 hours (Monday to Friday).
Q - Where's my order (Next Working Day ) - it hasn't arrived yet?
A - All Next Working Day orders will be sent via Royal Mail Special Delivery to arrive before 13:00 hours next working day. The cut off time for Next Working Day is 2 pm. As this service requires a signature; it is possible that a card was left. You can arrange for a re-delivery or collection of your order. If you have not received a card, check in any safe places or with your neighbours. If you still can't locate your parcel please let us know using the contact box below, stating the billing contact (name and address), order number and date the order was placed. We aim to respond to your enquiry within 48 hours (Monday to Friday). Please note, Saturday is not classed as a working day.
CANCELLING AN ORDER
You have the right to cancel an order within 7 working days of receipt of your goods. Unless faulty or incorrect products were delivered, you are responsible for the postage costs of returning the items to us for a refund.
Q - How do I cancel the order I have just made?
A - Contact us via the contact box at the bottom of this page, stating your name and the time you ordered, plus any order details you may have been emailed. Please state why you would like to cancel the order. You will be sent an 'Acknowledgement' email within 24 hours (Monday to Friday excluding bank holidays) confirming that your order will be cancelled. You will be then refunded for the full order amount. Please allow up to 10 days for the refund to appear on your credit card or bank statement as the length of time refunds take varies depending on the card issuer.
Q - I experienced problems when I ordered and I don't know if my order went through.
A - You can get in touch via the contact box below stating your name and the time you ordered, plus any order details you may have been emailed or give us a call on 07936393442 and we will be happy to check the status of your order. Any email messages will be replied to within 24 hours (Monday - Friday).
IF YOU HAVE ANY QUESTIONS/QUERIES AT ALL REGARDING THE INFORMATION ON THIS PAGE PLEASE DON'T HESITATE TO ASK US.
Q - How do I return something?
A - We offer a 30 day return policy. You may return your item to us if you have received a faulty/incorrect item or want an exchange. Please let us know via the contact box at the bottom of this page or by email to teevotshirts@gmail.com. We can then give you any returns information and/or labels if required. (please note: we only issue a free returns label if you have received a faulty or incorrect item. Exchange item postage costs will be covered by the buyer.)
I WANT TO RETURN AN ITEM FOR A REFUND
Q - How do I get a refund on my item?
A - You can return your item to us if you decide that you simply have changed your mind and you no longer want the item. Let us know via the comment box below and we can initiate your return. Once we have received and checked the item, we will then issue a full refund (international customers will only be refunded for the cost of the item- not P&P). Please note: any return postage costs for remorse purchases will be the buyers responsibility.
Q - Will I get charged for postage again if I want to exchange something?
A – Exchange item postage costs will be the buyers responsibility. We supply a size guide in cm on all of our products so be sure to check before you buy. (please note: the measurements are still only a guide as there are slight size variations from garment to garment.)
Q - How quickly will my exchanged goods be sent?
A - Once you have received any returns information from us and posted the item back to us for exchange, we will then post the exchange item straight out to you.
Q - I've sent an item(s) back for refund, how soon will I be refunded?
A - Returned items will be processed/checked in within 5 working days. We aim to make refunds as soon as possible, normally within 3-5 working days, but during busier periods this may take slightly longer. As soon as your refund is issued back to you, you will receive an automatic email confirming this.
Q - I sent an item back for exchange but I haven't received my replacement.
A - It is possible that we may have tried to contact you regarding your exchange and might have emailed you already. For example, if we were unable to send you an alternative size (due to an item being out of stock) we would have emailed you; our email may have been swept up by your spam/junk mail filter. Please send us an email with your invoice or order number, name, address and a contact telephone number to us on our contact box at the bottom of this page and we can help you.
Q - A friend bought me a T-shirt, which I want to exchange, but I don't have a receipt.
A - Send the T-shirt back to us with details of your friend's name, address and email address (if possible). Please include your phone number in case we need to contact you and a note explaining what you would like to exchange it for.
Q - I want to return an item for exchange/refund but I can't send it back within the 30 day returns period.
A - If you are unable to return an item within the 28-day returns period please message us using the contact box at the bottom of this page. Include your Invoice Number or Order Number, name, email and contact telephone number and a brief note explaining your circumstances and when you will be able to return the goods to us.
FAULTY/DAMAGED OR WRONG T-SHIRTS SENT
Q - I've been sent a faulty or wrong item - what should I do?
A - contact us using the contact box at the bottom of this page to let us know. Please add a picture of the fault on the item as we may ask you for one as it will speed up the returns process. We can then issue you with a FREE returns postage label which you can download and print. Post the damaged/faulty goods to us, once we receive the faulty item, the correct item will be dispatched to you within 5 working days of receipt via 1st class Royal Mail.
LOST OR DELAYED GOODS
Q - Where's my order (standard delivery) - it hasn't arrived yet?
A - Standard Delivery orders will be sent via Royal Mail and should arrive within 3-5 working days. Some orders may require a signature and it is possible that a card may have been left. Any parcels that are too large to fit through your letter box that don't require a signature may have been left in a safe place, taken back to the sorting office or left with a neighbour (sometimes the postman doesn't always leave a card!) If any of the previous mentioned circumstances don't apply, please get in touch using the contact box at the bottom of this page- stating your contact information (name and address), order number and date the order was placed. We aim to respond to your enquiry within 48 hours (Monday to Friday).
Q - Where's my order (Next Working Day ) - it hasn't arrived yet?
A - All Next Working Day orders will be sent via Royal Mail Special Delivery to arrive before 13:00 hours next working day. The cut off time for Next Working Day is 2 pm. As this service requires a signature; it is possible that a card was left. You can arrange for a re-delivery or collection of your order. If you have not received a card, check in any safe places or with your neighbours. If you still can't locate your parcel please let us know using the contact box below, stating the billing contact (name and address), order number and date the order was placed. We aim to respond to your enquiry within 48 hours (Monday to Friday). Please note, Saturday is not classed as a working day.
CANCELLING AN ORDER
You have the right to cancel an order within 7 working days of receipt of your goods. Unless faulty or incorrect products were delivered, you are responsible for the postage costs of returning the items to us for a refund.
Q - How do I cancel the order I have just made?
A - Contact us via the contact box at the bottom of this page, stating your name and the time you ordered, plus any order details you may have been emailed. Please state why you would like to cancel the order. You will be sent an 'Acknowledgement' email within 24 hours (Monday to Friday excluding bank holidays) confirming that your order will be cancelled. You will be then refunded for the full order amount. Please allow up to 10 days for the refund to appear on your credit card or bank statement as the length of time refunds take varies depending on the card issuer.
Q - I experienced problems when I ordered and I don't know if my order went through.
A - You can get in touch via the contact box below stating your name and the time you ordered, plus any order details you may have been emailed or give us a call on 07936393442 and we will be happy to check the status of your order. Any email messages will be replied to within 24 hours (Monday - Friday).
IF YOU HAVE ANY QUESTIONS/QUERIES AT ALL REGARDING THE INFORMATION ON THIS PAGE PLEASE DON'T HESITATE TO ASK US.
